Advice about Covid-19 (coronavirus)

We are open for business in some areas of our facilities and are taking the necessary precautions and advice from Public Health England.

The health and welfare of both our staff and customers are very important to us.

For local support and useful information please visit Suffolk Info Link 

Reducing the risk of infection

What are we doing to protect our staff and customers?

It is important we all take measures to prevent the spread of infection.  We are providing hand sanitisers and tissues throughout the centre and are ensuring we have soap well stocked in our washrooms and we encourage all staff and customers to wash their hands frequently.  Hand washing guidelines have been placed in toilets and guidelines on how to prevent the spread of the virus will be visible to staff and hirers around the centre.

We are stepping up the cleaning process, we are regularly wiping down door handles and other areas of our facilities and disinfecting surfaces.

What can you do to prevent the spread of infection?
Make sure you follow these general principles to prevent spreading any respiratory virus:
– Wash your hands often – with soap and water for at least 20 seconds, or an alcohol-based sanitiser if soap and water aren’t available
– Wear a mask and avoid touching your eyes, nose, and mouth with unwashed hands

– Avoid close contact with people, maintain distancing especially from those who are sick
– If you feel unwell, stay at home and don’t attend work
– Cover your cough or sneeze with a tissue, then throw the tissue in a bin
– Clean and disinfect frequently touched objects and surfaces in the home and workplace

If you have a new continuous cough or a high temperature please follow government guidelines and self-isolate for 7 days.  For up to date guidance click here.   Also, take a look at a video explaining of what actually happens if you get Coronavirus here.

Symptoms

Please do not visit the community centre if you have any of the following symptoms
Stay at home for 7 days

if you have either:

– a high temperature – you feel hot to touch on your chest or back; or

– a new, continuous cough – this means you’ve started coughing repeatedly”

  • if you have symptoms, stay at home for 7 days
  • if you live with other people, they should stay at home for 14 days from the day the first person got symptoms

What is our Customer cancellation Policy?

The position with our customers is that we are open for business in some areas of our facilities and are taking the necessary precautions and advice from Public Health England.  This is a unique situation for us and we want to maintain our good customer relationships so have agreed we will relax our terms and conditions in this interim period.  If hirers need to cancel, we are offering for their bookings to be moved and therefore any payments or deposits made will not be lost, refunds will be issued if  the booking cannot be moved to an alternative date.  As mentioned, we are monitoring Public Health England advice and will review our policy if circumstances arise where we are obliged to cancel bookings.

We appreciate that this is new territory for us all but we are monitoring the situation daily on any impact on the staff and the business.