Data protection & privacy policy

1. Introduction

The purpose of this policy is to explain how KWMCC collects, protects, and uses personal data. KWMCC is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully.

2. What types of personal data does KWMCC collect?

KWMCC needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name, company size and sector, individual contact names and job titles for delivery, installation, support and billing, postal address, telephone and fax numbers, e-mail addresses. KWMCC also has access to personal data that is generated over the Network utilised by KWMCC services including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances KWMCC may also collect financial information about KWMCC customers and end users from third parties to enable KWMCC to assess its risks in granting credit terms and contact information about organisations KWMCC considers may be interested in KWMCC products and services.

3. How does KWMCC obtain personal data?

KWMCC obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone, fax or email or by application form); from enquiries made by existing customers and potential customers, (including information gathered at marketing events and via the KWMCC website); from third party list brokers; from resellers who pass on personal data to KWMCC about end users; and directly from the Network utilised by KWMCC services.

4. How does KWMCC use the personal data it holds?

4.1 Providing and improving the KWMCC service
Most of KWMCC's use of personal data is necessary to enable it to provide a service to its customers and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition, KWMCC may also use personal data to improve on the level and type of service KWMCC offers to its customers. As part of this interest in improving the service provided KWMCC may process personal data for the purposes of sales analysis and customer usage statistics.

4.2 Direct Marketing
KWMCC may from time to time inform its customers, end users and potential customers about KWMCC and KWMCC affiliate products and services and other information KWMCC feels may be of interest.

Customers and other recipients of information from KWMCC may indicate at the time they first place an order with KWMCC whether or not they wish to receive such information or at any later time by simply contacting KWMCC as indicated in paragraph 9 below.

5. To whom does KWMCC disclose personal data?

As a general rule, KWMCC does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where KWMCC is under an obligation by law to disclose personal data or where KWMCC has contracted with third parties to assist in providing services to KWMCC customers such as for delivery, installation and systems support services.

6. How does KWMCC protect the personal data it holds?

KWMCC takes customer confidentiality and security very seriously. KWMCC has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within KWMCC. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective.
KWMCC will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security.

7. Customers' Rights

The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by KWMCC specific rights to access and rectify personal data held about them. These include the right to:
7.1 obtain from KWMCC, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;
7.2 request the deletion or rectification of personal data which is inaccurate; and
7.3 as explained in paragraph 4.2 above to object to any unsolicited information sent by KWMCC regarding promotions or new products and services.

8. Contact Details

If any individual wishes to contact KWMCC regarding the personal data held about them or has any other question about KWMCC' data privacy procedures, they should direct an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or send a letter to 12 Acre Approach, Kesgrave, Ipswich, Suffolk IP5 1JF.

9. Policy Updates

As part of KWMCC' commitment to compliance with data privacy requirements, and to reflect changes in KWMCC' operating procedures, KWMCC may update the terms of this policy from time to time and will post the revised policy on this page.

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How to remove cookies

KWMCC will not use cookies to collect identifiable information about you. However, if you wish to restrict or block the cookies which are set by our websites, you can do this through your browser settings. The Help function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains information on how to do this on the most popular browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Please be aware that restricting cookies may impact on the functionality of KWMCC websites.

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This information is used to analyse overall patterns of web site use

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